Player Wellbeing

Responsible Gaming
at Cricckex

Gaming on Cricckex should always be fun — never stressful, never harmful. We have built a full set of responsible gaming tools so every player in Bangladesh can stay in control of their time and money, every single session.

18+
Minimum age to play
24/7
Support available
4
Player protection tools
0
Tolerance for underage play

Tools Built to Keep You in Control

Every Cricckex account comes with these responsible gaming tools built in. You can activate any of them at any time — no waiting, no approval needed.

Deposit Limits

Set a maximum deposit amount per day, week, or month directly from your account settings. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour cooling-off period — decreasing one is instant.

Session Time Reminders

Choose how long you want to play in a single session. When your time is up, Cricckex will send you a reminder notification. You decide whether to continue or log out — the choice is always yours.

Self-Exclusion

If you feel you need a break, you can self-exclude for a set period — from 24 hours up to permanent exclusion. During exclusion, your account is locked and no deposits or gameplay are possible. This takes effect immediately.

Reality Checks

Enable periodic pop-up notifications that show you how long you have been playing and your net gaming activity for the session. These gentle reminders help you stay aware of your gaming behaviour in real time.

Loss Limits

Set a maximum loss amount per day, week, or month. Once you reach your loss limit, Cricckex will automatically stop you from placing further bets until the limit period resets. This helps prevent chasing losses.

Support Access

Our responsible gaming support team is available 24 hours a day, 7 days a week. If you are worried about your own gaming or someone else's, reach out via live chat or email and we will help you find the right support.

Is Your Gaming Still Fun?

Responsible gaming starts with honest self-reflection. Ask yourself these questions regularly. If you answer "yes" to two or more, it may be time to use one of Cricckex's protection tools or speak to our support team.

There is no shame in recognising a problem early. The players who reach out are the ones who stay in control. Cricckex is here to support you — not judge you.

Remember: Gaming should add enjoyment to your life, not take away from it. If it stops being fun, it is time to pause.

Quick Self-Check — Answer Honestly

Q1

Do you spend more money on gaming than you originally planned, even when you tell yourself you will stop?

Q2

Have you ever borrowed money or sold something to fund your gaming activity?

Q3

Do you find yourself thinking about gaming when you are at work, with family, or trying to sleep?

Q4

Have you tried to cut back on gaming but found it difficult or impossible to do so?

Q5

Do you chase losses — continuing to play in an attempt to win back money you have already lost?

Q6

Has your gaming caused arguments, stress, or financial problems for you or your family?

Q7

Do you feel anxious, irritable, or restless when you are not able to play?

If two or more of these apply to you, please contact our support team or use the self-exclusion tool in your account settings. Help is always available.

How to Set Your Limits on Cricckex

Setting responsible gaming limits on Cricckex takes less than two minutes. Here is exactly how to do it from your account dashboard.

1
Log in to your Cricckex account

Go to the Cricckex homepage and sign in with your registered mobile number and password. If you do not have an account yet, registration takes under a minute.

2
Open Account Settings

Click on your profile icon in the top right corner of the screen and select "Account Settings" from the dropdown menu.

3
Navigate to Responsible Gaming

In the settings menu, find the "Responsible Gaming" section. All available tools — deposit limits, loss limits, session reminders, and self-exclusion — are listed here.

4
Choose and activate your tool

Select the tool you want to use, enter your preferred limit or duration, and confirm. Limits that reduce your activity take effect immediately. Increases require a 24-hour review period.

5
Contact support if you need help

If you cannot find a setting or need help activating a tool, our support team is available 24/7 via live chat. They will walk you through the process without any judgement.

Our Responsible Gaming Commitment

01 Our Approach

Cricckex believes that responsible gaming is not just a legal requirement — it is a fundamental part of running a platform that players can trust. We want every player in Bangladesh to enjoy our games as a form of entertainment, not as a way to solve financial problems or escape from stress.

That is why we have invested in building responsible gaming tools that are easy to find, easy to use, and genuinely effective. We also train our support team to recognise signs of problem gambling and to respond with care and without judgement.

02 Age Verification

Cricckex operates a strict 18+ policy. No one under the age of 18 is permitted to register or play on the platform. We verify the age of all players during the registration process and may request additional documentation at any time.

If you share a device with younger family members, we strongly recommend using the parental control features available on your device or browser to prevent access to the Cricckex platform. If you suspect that a minor has accessed Cricckex, contact us immediately at [email protected].

03 Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. Some of the most common warning signs include:

  • Spending more time or money on gaming than you intended
  • Hiding your gaming activity from family or friends
  • Feeling anxious or irritable when you are not playing
  • Chasing losses by continuing to play after losing money
  • Neglecting work, family, or personal responsibilities because of gaming
  • Using gaming as a way to escape from problems or negative emotions
  • Borrowing money or selling possessions to fund gaming

If any of these sound familiar, please use the self-exclusion tool in your account or contact our support team. Recognising the problem is the first and most important step.

04 Tips for Healthy Gaming

  • Always set a budget before you start playing and stick to it.
  • Treat gaming as entertainment — not as a way to make money.
  • Never chase losses. Accept that losing is part of the game.
  • Take regular breaks. Step away from the screen every hour.
  • Do not play when you are tired, stressed, or under the influence of alcohol.
  • Keep gaming separate from your financial obligations and daily responsibilities.
  • Talk to someone you trust if you feel your gaming is getting out of hand.

Responsible Gaming FAQs

Here are the questions our Bangladesh players ask most often about responsible gaming on Cricckex.

Log in to your account, go to Account Settings, and select the Responsible Gaming section. From there, choose "Deposit Limits" and enter your preferred daily, weekly, or monthly limit. The limit takes effect immediately. If you want to increase a limit later, there is a mandatory 24-hour waiting period to give you time to reconsider.

When you activate self-exclusion, your account is locked immediately. You will not be able to log in, make deposits, or place bets for the duration of your chosen exclusion period. Any pending withdrawals will still be processed. If you choose permanent exclusion, your account will be closed and you will not be able to reopen it.

For short-term exclusions (24 hours to 6 weeks), there is a mandatory cooling-off period before the exclusion can be lifted. This is intentional — it gives you time to reflect before returning to play. For longer exclusions (6 months or more), the exclusion cannot be reversed until the full period has elapsed. Permanent exclusions are irreversible.

Start by having an open, non-judgmental conversation with them. Let them know you are concerned and that help is available. You can also contact Cricckex support at [email protected] to report a concern about another player. We take these reports seriously and will investigate discreetly. Encouraging the person to use the self-exclusion tool or to speak to a professional counsellor is also a positive step.

Absolutely not. Cricckex enforces a strict 18+ policy. Age verification is part of the registration process, and we may request government-issued ID at any time. Any account found to belong to a person under 18 will be closed immediately and any funds will be returned. We have zero tolerance for underage gambling.

Yes, completely free. All responsible gaming tools on Cricckex — deposit limits, loss limits, session reminders, reality checks, and self-exclusion — are available to every registered player at no cost. There are no fees, no forms to fill out, and no waiting for approval. You can activate them instantly from your account settings.

Important Warning: Gambling can be addictive. Only play with money you can afford to lose. Never gamble to recover losses or to solve financial problems. If gambling is affecting your mental health, relationships, or finances, please stop and seek help. Cricckex support is available 24/7 at [email protected].

Play Smart, Play Safe

Enjoy Cricckex the Right Way

Cricckex is built for players who want great games and a platform they can trust. Register today, set your limits from day one, and enjoy everything Cricckex has to offer — responsibly, on your own terms.